Privacy Policy

1. Introduction

Vannarho Ltd ("Vannarho", "we", "our", or "us") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you:

• Visit our website;
• Contact us;
• Request information about our products or services;
• Use our products, software, platforms, or services;
• Interact with us through Google Cloud Marketplace or other partner marketplaces; or
• Otherwise engage with Vannarho.

We process personal data in accordance with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and other applicable data protection laws.

2. Company Information

Vannarho Ltd is a company registered in England and Wales.

Registered Office

Company Number: 17250360

3. Data Controller

For the purposes of UK GDPR and the Data Protection Act 2018, Vannarho Ltd is the data controller of personal data covered by this Privacy Policy.

Privacy Contact

Email: privacy@vannarho.com

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us using the details above.

4. Personal Data We Collect

The categories of personal data we may collect include:

Identity Data

• Name
• Title
• Job role
• Employer or organisation

Contact Data

• Business email address
• Business telephone number
• Business address

Customer and Commercial Data

• Product enquiries
• Customer communications
• Contractual information
• Service requests
• Support requests
• Meeting and demonstration records

Technical Data

• IP address
• Device information
• Browser type and version
• Operating system
• Usage logs
• Diagnostic and telemetry information

Website and Analytics Data

• Pages visited
• Session information
• Referrer information
• Website interaction data
• Cookie information

Marketplace Data

Where you submit information through Google Cloud Marketplace or another marketplace, we may receive:

• Contact details
• Organisation details
• Product interest information
• Marketplace lead information
• Communications relating to your enquiry

Information You Provide Voluntarily

Any information you provide through:

• Contact forms
• Email communications
• Meetings
• Demonstrations
• Surveys
• Support requests
• Product feedback
• Other communications

5. How We Collect Personal Data

We may collect personal data:

• Directly from you;
• Through our website;
• Through Google Cloud Marketplace;
• Through partner marketplaces and referral partners;
• Through customer support interactions;
• Through product usage;
• Through cookies and analytics technologies;
• Through publicly available business information sources; and
• Through business communications and networking activities.

6. How We Use Personal Data

We may use personal data to:

• Respond to enquiries and requests;
• Provide products and services;
• Deliver demonstrations and evaluations;
• Manage customer relationships;
• Process transactions and contractual arrangements;
• Deliver support and customer service;
• Improve products, services, and user experience;
• Conduct analytics and business planning;
• Monitor performance, reliability, and security;
• Detect, prevent, and investigate fraud or misuse;
• Communicate service updates and operational notices;
• Comply with legal and regulatory obligations; and
• Protect our legal rights and interests.

7. Legal Bases for Processing

Under UK GDPR, we rely on one or more of the following legal bases.

Legitimate Interests

Including:

• Responding to business enquiries;
• Developing customer relationships;
• Improving products and services;
• Maintaining business operations;
• Protecting our systems and information;
• Conducting business analytics.

Performance of a Contract

Where processing is necessary:

• To enter into a contract;
• To perform contractual obligations;
• To provide requested products or services.

Legal Obligations

Where processing is necessary to:

• Comply with applicable laws;
• Meet tax and accounting requirements;
• Respond to lawful regulatory requests.

Consent

Where required by law, we will obtain consent before processing personal data for specific purposes.

Consent may be withdrawn at any time.

8. Marketing Communications

We may send communications regarding:

• Products and services;
• Product updates;
• Industry insights;
• Events and webinars;
• Company announcements.

Where required by law, we will obtain appropriate consent before sending marketing communications.

You may opt out at any time by:

• Using the unsubscribe mechanism provided in communications; or
• Contacting us directly.

9. Sharing Personal Data

We may disclose personal data to:

Service Providers

Including providers of:

• Cloud infrastructure;
• Hosting services;
• Customer relationship management systems;
• Customer support platforms;
• Analytics services;
• Security services;
• Communication and collaboration platforms.

Professional Advisers

Including:

• Lawyers;
• Accountants;
• Auditors;
• Insurers;
• Compliance advisers.

Business Partners

Where necessary to provide requested services or fulfil contractual obligations.

Corporate Transactions

In connection with:

• Mergers;
• Acquisitions;
• Investments;
• Financing activities;
• Corporate restructuring.

Legal and Regulatory Authorities

Where disclosure is:

• Required by law;
• Necessary to protect legal rights;
• Necessary to prevent fraud or abuse;
• Required for regulatory compliance.

10. International Transfers

We may transfer personal data outside the United Kingdom.

Where personal data is transferred internationally, we implement appropriate safeguards, including:

• UK International Data Transfer Agreements (IDTAs);
• UK Addendum to Standard Contractual Clauses;
• Transfers to countries recognised as providing adequate protection; or
• Other lawful transfer mechanisms recognised under UK data protection law.

11. Data Security

We implement reasonable technical and organisational measures designed to protect personal data against:

• Unauthorised access;
• Unauthorised disclosure;
• Loss;
• Alteration;
• Destruction; and
• Misuse.

Security measures may include:

• Access controls;
• Authentication and authorisation controls;
• Encryption;
• Network security controls;
• Security monitoring and logging;
• Backup and recovery processes.

While we take reasonable steps to protect personal data, no method of transmission or storage can be guaranteed to be completely secure.

12. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing products and services;
• Maintaining customer relationships;
• Meeting legal and regulatory obligations;
• Resolving disputes;
• Enforcing agreements.

Retention periods vary depending on the nature of the information and applicable legal requirements.

When personal data is no longer required, it will be deleted, anonymised, or securely destroyed.

13. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal data;
• Correct inaccurate personal data;
• Request deletion of personal data;
• Restrict processing;
• Object to processing;
• Request portability of personal data;
• Withdraw consent where processing is based on consent.

Requests may be submitted to:

privacy@vannarho.com

We may request information necessary to verify your identity before responding.

14. Complaints

If you believe that we have not handled your personal data appropriately, we encourage you to contact us first so that we may attempt to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office ("ICO"), the UK's supervisory authority for data protection matters.

Information about the ICO can be found at:

https://ico.org.uk

15. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Operate and secure the website;
• Improve user experience;
• Analyse website performance;
• Support security and fraud prevention;
• Measure the effectiveness of communications and marketing.

Where required by law, we will seek consent before placing non-essential cookies on your device.

Further details may be provided in a separate Cookie Policy.

16. Children's Privacy

Our products and services are intended for business and professional users.

We do not knowingly collect personal data from children under the age of 13.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

17. Third-Party Websites

Our website, services, or communications may contain links to third-party websites or services.

We are not responsible for the privacy practices of third parties and encourage users to review the privacy policies of those third parties.

18. Google Cloud Marketplace

If you submit an enquiry or contact request through Google Cloud Marketplace, we may receive personal data provided as part of that request.

We use such information to:

• Respond to your enquiry;
• Provide information regarding our products and services;
• Arrange demonstrations, meetings, evaluations, or support;
• Assess customer requirements; and
• Develop business relationships.

Information received through Google Cloud Marketplace will be handled in accordance with this Privacy Policy.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised effective date.

Your continued use of our website, products, or services after publication of an updated Privacy Policy constitutes acceptance of the revised policy to the extent permitted by law.

20. Contact Us

For privacy-related enquiries, requests, or complaints:

Privacy Officer

Email: privacy@vannarho.com

We will respond to privacy requests in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.